![]() ![]() This option allows customers to complete transactions very quickly and securely online. ![]() We process refunds as quickly as we can and appreciate your patience.Ĭp Electrical merchant account and Barclaycard payment gateway. Once the item(s) are received back to us they will then be checked by our returns department and tested prior to your refund being issued, This usually takes 2-3 working days for checking and then 3-5 working days for the refund to arrive into your bank account. We strongly recommend sending items back to us with recorded & insured delivery. Please see below and include your WEB order number: Please attach to an outer box or outer packaging and pack well to avoid any damages. Please do not stick your returns label directly onto the product box. We cannot accept returns where the box has been written on or where the product box is damaged. Please include a note with your WEB reference number, Only use clear tape to reseal the box. Once your return has been approved orders are to be returned at your own cost and you must not write on the items box. Please do not send items back to us until advised as any unauthorized returns will be declined and resent back to you. Please email us at your WEB order number and use the subject as FAO "Web Returns Department" If these conditions are not met or returns arrive back to us damaged we can not accept your return, You will need to pay a delivery charge to have your order returned to you or you can arrange your own courier to collect from us. For products purchased online, these may be considered a special order - Please see "Special Orders" below. After 28 days we are unable to accept returns. PRODUCT BOXES MUST BE PLACED INSIDE AN EXTERNAL BOX FOR A SAFE RETURN OR SECURED WITH EXTERNAL PACKING.You must not stick your returns label directly onto the product box.If this is not met we will refuse your return. Please note the product box and product must also not be damaged in anyway and must arrive back to us in its original condition. The box must not be written on or be taped with any tape other than clear.The product must not have been altered or wired in any way.The product must be in its original packaging complete with all parts including lamps, fixings and for lighting they must include ceiling plates.Please find our returns conditions below : All orders placed in our branches are for collection only - Please speak to a sales consultant for delivery charges.Īll products stocked within our branches can be returned within 28 days at your own cost if complete with the original receipt this excludes bulbs, cable and items from our Non-Returnable product list. We are unable to leave any order with a neighbor, or in any other location within your property or grounds, All orders require a signature.įor bulk orders additional delivery charges may be incurred. Standard delivery services by our courier DHL are Monday - Friday. On this note we ask that you do not book contractors until you have received and checked your goods.ĭelivery prices are based on standard size box and weight of under 5kg, We reserve the right for additional carriages on larger items / heavier weights. Please note next working day is not guaranteed, Our courier will operate at their best level to get to you next day but this cannot be guaranteed. There may be carriage charge upgrade options to get items to you faster - Please contact us on (0191) 482 4443 and we can look into potential options for you. If your order is considered urgent we recommend contacting us on (0191) 482 4443 to confirm stock availability. If not in stock in our own physical warehouses / branches items will be ordered from our suppliers and delivered to you within 7 to 10 working days. Please contact our sales consultants on (0191) 482 4443 who can advise you further. Full details concerning returns and refunds can be found via our Terms and Conditions.Cp Electrical will normally deliver your order within 3 working days. For faulty items or items damaged in transit, please advise via email, and an appropriate returns number will be provided. We offer 30-day returns for unwanted items - please email us to request a returns number which will need to be quoted when the items are returned. If the items are not in stock, we will inform you via email how long it will take or ask for your confirmation if there's a long lead time. If the items you order are in stock and the order is placed before 1.00pm, delivery can be made within 1-2 working days. Full details for shipping charges can be found via Terms and Conditions. ![]() If your order is over £120, you get free delivery (unless there's a special delivery charge for the items you wish to order or you're in shipping zone C or D). ![]() Sparks Direct delivers via courier to the UK only the standard delivery charge is £6 + VAT for all orders under £100 + VAT. ![]()
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